Last updated: 11/12/2025
Balance Treehouse (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and applicable Irish/UK data protection laws.
The Data Controller responsible for your personal data is:
Balance Treehouse
Email: info@balancetreehouse.com
We may collect and process the following information:
Name
Email address
Phone number
Booking details (dates, number of guests, requests)
Messages sent through our contact form
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages viewed and time spent on the site
Cookies and tracking data
We process your personal data under the following lawful bases:
Contract: To manage bookings, respond to enquiries, and provide services you request.
Legitimate Interest: To improve our website, ensure security, and provide customer support.
Consent: When you voluntarily submit information through forms or accept cookies.
Legal Obligation: To comply with tax, accounting, and regulatory requirements.
We use your data to:
Respond to enquiries and contact requests
Process and manage bookings
Send important updates about your stay
Improve our website and services
Maintain internal records
Comply with legal obligations
We do not sell your personal data.
Our website uses cookies to:
Improve functionality and performance
Analyse how visitors use the site
Remember your preferences
You can manage cookie settings through your browser at any time.
We may share your data with:
Booking platforms (such as Airbnb) when necessary
Website hosting and email service providers
Payment or administrative providers, if applicable
Authorities, only when required by law
All third parties are obligated to keep your data secure and GDPR-compliant.
Some service providers may process data outside the EEA/UK.
When this happens, we ensure your data is protected through:
Standard Contractual Clauses (SCCs)
Adequacy decisions
Other approved GDPR mechanisms
We retain your personal data only for as long as necessary:
Booking and contact information: up to 7 years (for tax and accounting requirements)
Messages submitted through contact forms: up to 24 months, unless needed longer for customer service
After this period, data is securely deleted or anonymised.
You have the following rights regarding your personal data:
Right to Access – request a copy of the data we hold about you
Right to Rectification – correct inaccurate or incomplete data
Right to Erasure – request deletion of your data (in certain circumstances)
Right to Restrict Processing – limit how your data is used
Right to Data Portability – request your data in a transferable format
Right to Object – object to certain types of processing
Right to Withdraw Consent – at any time, where consent was the legal basis
To exercise any of these rights, contact us at:
info@balancetreehouse.com
If you believe your data rights have been violated, you may lodge a complaint with your local data protection authority:
Information Commissioners Office (UK) — https://ico.org.uk/
We use reasonable technical and organisational measures to protect your information from:
Loss
Misuse
Unauthorised access
Disclosure
However, no method of transmission over the Internet is fully secure.
Our website may contain links to external websites such as Airbnb or Instagram.
We are not responsible for their privacy practices or content.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email:
info@balancetreehouse.com
